We ensure fast and reliable shipping across Pakistan.

1. Delivery Time
• Standard Delivery: 3-5 business days

2. Shipping Charges
• Flat rate shipping fee: PKR [250]

3. Order Processing
• Orders placed before 3 PM (PST) are processed the same day.
• Orders placed on weekends/public holidays will be processed the next business day.

4. International Shipping
• Currently, we do not offer international shipping.

Your satisfaction is our priority! If you are not happy with your purchase, here’s how we handle returns and refunds.

1. Eligibility for Returns
• Returns are accepted within 7 days of purchase.
• The product must be unused, unopened, and in its original packaging.

2. How to Request a Return
• Email us at [info.sweetface@gmail.com] with your order details and reason for return.
• Once approved, send the product to our return address.

3. Refund Process
• Refunds are processed within 7–10 business days after receiving the returned item.
• Shipping charges are non-refundable.
• Refunds will be credited via the original payment method.

We understand that plans change! Here’s how you can cancel an order.

1. Order Cancellation
• Orders can be canceled within 24 hours of placement.
• If the order has already been shipped, cancellation is not possible.

2. How to Request a Cancellation
• Email us at [info.sweetface@gmail.com] with your order number.

3. Refund for Canceled Orders
• If payment was made, refunds will be processed within 5–7 business days.